Customer Service:

Back in 2001, after soaping for about a year and still very green, I decided I wanted to start a small soap business. I was referred to Soap Equipment (then Willow Way) by a mentor. I had absolutely no idea of what kind of soap equipment I wanted, much less what I needed. However, the owner patiently walked me through each step of the process (multiple times) until I ended up with the professional molds just right for my business. That was nearly 18 YEARS AGO! Wow! And I’m still using the same molds and the same cutter, with absolutely *NO* repairs. Now that’s quality craftsmanship!

I have no idea how many thousands of pounds of soap I’ve made over the years, or how many times I’ve changed my recipes or packaging, but I’ve never found another mold or cutter that came close to the quality of my Soap Equipment. I can’t say enough good things about the personalized customer service and the quality of the equipment I received from Soap Equipment. I’ve depended on this equipment almost daily for the past 17 years and counting and, it’s never let me down.”

N. Luzette K. Musen

Thanks so much as always, for sharing your knowledge, time, and advice. You always make me feel confident in selecting and using new equipment. Also, your products are of the highest quality and workmanship. You are a pleasure to do business with!!!  Thanks Again!


I got everything unpacked and moved into place. Tomorrow I am going to work on putting it together. You can sure be proud of that equipment! Man has it evolved since the first unit, which I always thought was great! Wow!

(Note: Talking about the difference between the first Air Cutters sold and those we make today. Barb bought our very first Custom Air Cutter in 1997)

Barb – USA

Thank you so much for the quick shipment of the soap cutter. It works great! I appreciate your wanting to help me.

Barbara – USA

I thank you so much for the time and care that you spend giving me a wealth of information that will help me immensely! Thank you for being so gracious. I hope I can thank you in person someday.

S. Melendez

Excellent Customer Service

I would like to take a moment to inform you of the excellent customer service I received from your company

I ordered the Willow bath bomb press and several molds with the intent of producing bath bombs for our small cosmetic company, Manufaktur Pur. The press arrived in June and I attempted to use the formula that we have been experimenting with. The attempts were unsuccessful and I contacted your sales team

Your team was very patient at listening to what my situation was and what I have done up to this point. The analysis techniques of my method that were applied (questionnaire and video) were well developed and after several telephone conversations and many e-mails I finally, after following her suggestions, began to have success at producing the desired product.

Your team’s engagement in helping solve my production problems is noteworthy and, in the future, I hope to have such diligent employees.

M. Drahaus – Germany

I love my new equipment so much! I almost cry when I think of how much this has simplified and expedited my soap making process.

Sure has made my life a lot easier, and has given me the ability to think of actually growing this business into something even bigger. Thanks!

P. Douglass – USA

I just wanted to let you know I LOVE my soap equipment! Thanks for the terrific products!

C. Winter – USA

You are at the tip-top of my professional soap supplier equipment list, I really wouldn’t want to shop anywhere else, and you’ve got a great attitude.

J. Olen – USA

I just wanted to let you know how great our equipment is. We really love it and are amazed at how it helps speed up our production times.

Thank you for such a great product. As we get busier we will be ordering more molds.

Cory – USA

I wanted to let you know how impressed I was at how everything came shipped and explained and complete.

A day or 2 of setup and I’m ready to go. I feel like I’m relearning the process again but your “kit” and the instructions definitely made things so easy.

Love you guys!!!

Nicole – USA

I received my equipment order today, and I just wanted to say how absolutely pleased I am with everything from the lightning-fast shipping to the high-quality equipment!

I am so excited to use my new molds and cutter. I’m blown away by the quality of both. You have earned a lifelong customer, and I’m already looking forward to buying even more as my company grows.

Most importantly thank you so much for the exceptional customer service!

C. Kolodich – USA

I have been meaning to tell you for some time that the original equipment we purchased from you has done sterling service here at Kylemore Abbey for the last five years or so. In fact, we now have to upgrade all our equipment to meet the increased demand for our soap.

Thank you and all at SoapEquipment for providing quality equipment and efficient service.Kind regards,

G. Harrington – Ireland

Thank you Thank you Thank you!!! I really appreciate your prompt response to our problem. The software people contacted us within minutes of your email and our software is up and running! Have a wonderful day!!

P.S. We LOVE the bath bomb press! Amanda, the creative genius, hasn’t come out of the workshop since we received it. We’re looking forward to future purchases!

K. Fox – USA

Hi there!

I just wanted to say thank you!!!

I have worked in customer service before, and many customers claim they need everything yesterday, and it’s true maybe 10% of the time.

With that in mind, I very rarely ask for special favors, and today was the first time I did in years. I did not expect this order to get shipped today. I was just hoping like crazy though, so that I could work on a project this weekend. I was going to be bummed paying all that for shipping if I still received the order on Monday too.

Anyway; I just wanted to extend a sincere thank you, since I saw the tracking number email here. It is much appreciated! I do not know how many supplies I will need in the future, nor how big of a customer that I will be, but I will check your page first.


Received the bearing Friday – looks good & runs smoothly (the other three have performed steadily during the past couple of weeks).

Also, I have to say we really appreciate your company’s exceptional level of customer service. During our past six years it has been very difficult for us to find high quality, caring companies to deal with – so please pass on our thanks and comments, and keep up the good work!


As always, thanks for your help and valuable insights. I truly appreciate the information and experience you have shared with us to assist in our success. We are beginning to set up and use the equipment. Your design and expertise in fabricating is being admired by our friends and associates who stop by to see our baby steps. I tell them we have mysteriously found A. Einstein living in Indiana … and they believe it!

You’re brilliant!!!

Brett – USA

The helpful people at Willow Way have gone out of their way to assist us and equip our business with a custom plan to fit our needs. Their attention to detail, amazing customer service, and extensive experience in the industry are assets that set them apart from the competition.


Just a note to let you know how much I appreciate your STELLAR customer service and support. Your patience in helping me choose and set up a system is greatly appreciated. You had awesome ideas for production efficiency, always keeping future growth in mind. I was especially appreciative of your efforts to save me money (Even trying to connect me with another one of your customers who had an unused piece of your equipment in her inventory!! A gift to both of us.) Your curious engineering mind is an asset to all of your customers.
Our efficiency and productivity have gone through the roof. Not only that, we love to play with our equipment. OK, admittedly we’re a little geeky to get so excited about spatulas, infrared thermometers, and pot tippers, but we think they’re loads of fun! Anyway, a million thanks and continued success-you deserve it!

Jen – USA

Lip Balm Trays:


SoapEquipment.com made a custom lip balm filling tray for me and I could not be happier with it! I was frustrated using those commonplace 50-tube trays to fill my lip balm tubes.

The lip between the rim of the tube and the surface of the filling tray was so large and every time I pulled a tube out of the tray, the top layer of my product would be stuck in the tray.

This led to a few hours of extra work scraping the tops of my tubes before capping them. I hated making lip balm because of this! It was messy, time-consuming and wasted a lot of product (i.e. wasted money and time!).

Then I found the Soap Equipment website and their large lip balm filling trays. I thought the tray was expensive but I was so tired of the old way of filling the tubes that I purchased their large filling tray because they promised there would be a minimum lip on the filled tube.

They had me send them some of the lip balm tubes I use to ensure an accurate fit. When it turned out that my tubes did not fit their standard tray, I had the option to buy a custom one.

I balked a bit at the price but ordered it anyway. SO WORTH EVERY PENNY!! I made my money back with the very first batch of lip balms that I made using that tray because it was easier, less time-consuming and the finished product came out perfectly! No extra scraping necessary before capping.

JOY!! Get yourself one of these trays – it will change your manufacturing process if you are handcrafting your lip balm.

D. Hermann – Colorado

We purchased our Lip Balm Trays from you and love them. We are curious as to whether you have trays that hold the smaller round metal tins that holds balms and salves for the same purchase to use while hand pouring. I believe the size is 1/4 oz or 1/2 oz – I will confirm this but just to give you an idea. Thank you for your time with this and I look forward to hearing from you.

L. Kerr

Worked like a charm! Once I got used to not worrying about spills it went fast.

Cuts my production time way down- YEAH!!!!


We received the lip balm tray and it is wonderful!! Thank you so much for the extra work on it, we really appreciate it!!

Debbie – USA

Oil Heaters:

Lip Balm Success

Thank you for all your wonderful help this year. Thank you for crediting my account for the return of the heater elements.

I’ve now successfully made 9,650 lip balms (in record time) only stopping because I ran out of lip balm! The tank has done its job perfectly and I was impressed at how quickly it got the balm up to temperature.

S. James – Australia

Just to say that we picked up the heater Tuesday – very easy process at Lyon. Have tested the heater the last few days and am very impressed how long the wax is kept in a liquid state. It has surpassed our expectations and will help our business enormously.

Thanks for all your help in shipping it across.

Chrissie – France

Bath Bomb Presses & Molds:

Just to confirm that the press arrived this morning, even the young women at the post office were excited! Although Adelaide has a population of 1 million, and we are 15 minutes from the city center, it still has a community feel.

One of my staff dropped several boxes of ingredients to my home and then we were invaded by 18 year olds, friends of my daughter. I cooked dinner while we all experimented with the various molds, seriously supervised by my 21-year-old son. We used our normal recipe. We use rose water and orange blossom water instead of witch-hazel. It all worked beautifully. We made pure cocoa butter, vanilla with Dutch chocolate powder (very decadent), calendula petals with mandarin & lemongrass, essential oil of rose geranium with rosewater, touch of pink colour and tiny rosebuds, spearmint, and lavender with some magnesium carbonate (great muscle soak!)

It was great fun and all the kids wrapped their various efforts and took them home to their Mums. Many thanks for your quick response and we are now ready for the maxi ball.

Sonya – Australia

Still having good success with the MaxiBall press. Wondering if you have any suggestions as to what to use for drying racks? We’re producing about 200 bombs a day, and the blankets aren’t working out so well anymore 🙂

Steven – USA

I love my bath bomb maker from Willow way, it sure makes the job go quicker and easier.

Janis – USA

First, I wanted to thank you, again, for spending time with me on the phone the other day to help me with my bath bomb maker. That was SO nice of you!

Secondly, I tried a different recipe (using baking soda, citric acid, Epsom salt, and witch hazel) and I used my hand mixer to mix. Although I used too much liquid in my recipe (my bath bombs squished as they dried), the point is that it worked WONDERFULLY in my bath bomb maker! All bombs (except the last one, which by that time was practically hard!) came out perfectly.

As I said, because I over-wet my dry ingredients, my bombs are a little flat on the bottom, but other than that, less than 24 hours later, they’re hard as rocks and (on the tops!) perfectly rounded!

Thanks again!! I love my bath bomb press!

Judy – USA

Just wanted to tell you THANK YOU!!! I absolutely love the press, it’s incredible (and makes perfect bombs).

If you ever need someone to recommend it, give them my email address…the reality is people would spend that money overtime on those horrible plastic molds….a great investment!!

Jodee – Canada

I didn’t know that the soap stamper could also be a bath bomb press. How very cool is that? Is it a brand new design or could we convert our soap stamper to a bath bomb press if we wanted? (We don’t make bath bombs but ya never know.) We LOVE our soap stamper! I can’t recommend it enough! Worth every penny and then some.

Maggie – USA

I love my bath bomb maker from Willow way, it sure makes the job go quicker and easier.

Janis – USA

Just thought I would drop you a note to let you know that I received the Bath Bomb Cube Press today. I can’t believe how quickly it came. Once again, I commend your company on its professionalism which is sadly lacking in many companies these days. I look forward to doing more business with you.

I have just spent a wonderful day getting to know the machine & creating some interesting bath bombs.

G. McKenzie

First, I wanted to thank your team, again, for spending time with me on the phone the other day to help me with my bath bomb maker. That was SO nice!

Secondly, I tried a different recipe (using baking soda, citric acid, Epsom salt, and witch hazel) and I used my hand mixer to mix. Although I used too much liquid in my recipe (my bath bombs squished as they dried), the point is that it worked WONDERFULLY in my bath bomb maker! All bombs
(except the last one, which by that time was practically hard!) came out perfectly.

As I said, because I over-wet my dry ingredients, my bombs are a little flat on the bottom, but other than that, less than 24 hours later, they’re hard as rocks and (on the tops!) perfectly rounded!

Thanks again!! I love my bath bomb press!

Judy – USA

I’ve cracked it. I can now make Bbombs with your BB maker and worked out how to use the D.ring! Doing it all wrong. Pushing the D.ring instead of twisting. Well actually I pushed and twisted! Then all the mixture got stuck!

I must say you are very clever! ( I am being sincere here) The whole thing is really ingenious. I was most impressed when I realized what it was doing this afternoon!

And I’ve worked out what I was doing wrong with the small heart-shaped molds that were causing me so many problems. Thanks to your recipes

Hopefully it will be the same story in a month’s time.


I received the rest of my order today and everything is working great! The logo came out perfectly, and the cupcakes are working GREAT– sooooo much faster than the old method.

I’m even doing pretty good with the mini ball press… thanks again so much for your help! Wonderful job!!!!


The soap stamper has arrived – I set it up in two minutes flat, and very quickly stamped a few bars of soap.

Beautiful. Beautiful!

I can’t believe what this adds to my product. I really appreciate your craftsmanship. This device is worth every single penny (actually, more!).

Dori – USA

Hello to everyone just a small note to let you know that I just got back in town to find my new bomb machine at the schoolhouse….it is fantastic!!!! better than I even imagine, can not thank you enough for your work on this project it has definitely improved my product and increased my production time.

Bernadine – USA

We have been using the new press on a daily basis and it has surely increased our bath bomb output. We had to adjust our formula and technique a little, but it is working just fine. Thank you for your effective design.

DuWayne – USA

Soap Cutters:

Loaf Cutter

OMG, what a beautiful cut! My bars just improved markedly in appearance. Perfect cut for my loaves!

Thank you

Nancy – USA

Thank you very much for the wonderful soap cutter. It is a perfect help and it is fun to work with it!

Thank you very much!

J. Lemcke and M. Vetsch – Switzerland

I love my equipment really love it. I am finally going to get some rest I pulled my first three cells out tonight could not wait for 30 hours to pass ( gave it a little more time than usual to be sure). Cutting the logs was a snap. Then I cut two of the logs into bars in a snap…. love it. I will be ordering more liner paper next week and another mold by the first of next month or sooner.

Thanks again…


Soap Molds:

Just wanted to send you a quick email. I received my mold in the mail and tried it out with a batch of soap. The mold works even better than I imagined! Thank you for putting out such great products. I will be ordering for your company again.


C. Abshier – USA

I just wanted to let you know that I finally got a chance to try my new mold today. I used the mold liner paper and it was so simple. I thought I’d be fussing with that paper for a while. The mold goes together and comes apart quite easily and it’s so sturdy. I’m very excited about the many batches of soap I’ll be making. Thank you for your time, patience, and excellent customer service. I’m sure we’ll be in touch again in the future.

C. Hardy – USA

I just wanted to let you know how happy I am with my molds. I have always loved soap making but using these moulds have put me on a new high. It is now a pleasure to get them out of the moulds and get ready to enjoy the cut and have fun looking at how perfect they have become, with not a blemish on any side of the soap. Thank you for making my life easy:)

M. Stevens

I love my new HDPE soap mold!

I put a thin layer of emu oil on each panel, just a couple of drops then spread it evenly to keep the soap from sticking. I didn’t use mineral oil because its a petroleum product and some people are allergic. I made a batch of emu oil soap for my sister and it turned out perfectly without sticking to the mold at all. This mold is a piece of artwork for sure! I’ll never buy another wood mold again, you guys have me hooked on these HDPE molds. I’m looking forward to ordering more soaping equipment from Willow way in the future.


Just wanted to let you know that the cutter worked perfectly!! The pour was actually a little more than you calculated and I get an extra bar from each loaf. So the total yield is 200 bars. Thanks for all of your help and I will be calling you soon to order the frames for the other size bar that we produce.

Randy – USA

The new molds arrived and we of course had to test drive them right away. A bit of a trick getting the first one together, but after that, they all went together in a snap (literally). The size is PERFECT and I have not had to adjust my batch size or my cutters. The soap used to come out of my old wooden molds (now a bit out of square, and wider at the top than at the bottom) ragged on the edges because of the plastic we used to line the molds. The new block of soap is flawless, looking like a brick of polished marble. We all oohed and aahed over the first one out. They cut easily and the end pieces are perfectly square and clean, ideal for using as samples or stacking in a pile, tying with a ribbon, and selling as tester packs. The soap goes into gel quickly and I’m convinced the plastic (Plexiglas?) material holds the heat in better. The bricks are hard as a rock when they are unmolded two days after pouring. We are totally amazed at how hard the soap is so quickly!

We couldn’t be more pleased with our investment and wonder why we waited so long. It is going to make life so much easier and soap so much more profitable. Thank you both for getting me on the right track!

Scott – USA

I just wanted to drop you a note to let you know how much I love my new trough soap mold. This mold is absolutely awesome and is a major time saver. We can now produce 4 loaves of soap in the time it used to take us to make 1. We are also making good use of our soap shapers. It is a pleasure to do business with someone that is knowledgeable in the soapmaking industry. Thanks for the great quality products, and keep up the good work. I am off to order another trough mold now!!

Judy – USA

Drying Trays:

I received my soap dolly and trays and am so happy! They are very durable, and the dolly is sturdy and the wheels are very heavy-duty. I am very pleased.


Bottle Filler:

I’m finally getting around to looking at our liquid soap production for next year – thank you so much for the liquid soap recipe, I tried it and I love it! Do you have a recipe for a shampoo base? I’m looking at your recommendations for equipment and I’ll get back to you about that soon. Love the bottle filler, every time I hear that thing running I think about all the money I’m saving!

H. Newbegin

I just wanted to let you know that the new bottle filler we purchased from you earlier this year is doing its job well! I just did time studies and the updated cost of labor for bottle filling has changed from $.22 each to $.01 each! This along with the greater accuracy in the amounts we put in the bottles has really helped our business.

Sandy – USA

SoapMaker Software:

I wanted to let you know that I figured out the soapmakers software program.

It is the coolest thing ever!

Cory – USA

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