Terms & Conditions

These terms and conditions, and those on the referred in the following, (these “Terms“) apply to the purchase and sale of products and services through Soapequipment.com (the “Site“). These Terms are subject to change by Willow Way (referred to as “us“, “we“, or “our” as the context may require) without prior written notice at any time, in our sole discretion. Any changes to the Terms will be in effect as of the “Last Updated Date” referenced above. You should review these Terms prior to purchasing any product or services that are available through this Site. Your continued use of this Site after the “Last Updated Date” will constitute your acceptance of and agreement to such changes.

These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy before placing an order for products or services through this Site (see here) as well as our warranties and return terms (see here), all of which are part of the Terms.

All prices, discounts, and promotions posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. We accept Visa, Mastercard, PayPal, Wire Transfer, and ACH for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order.

CUSTOM EQUIPMENT: The deposit on custom equipment is Nonrefundable once design work on the piece or project has begun. We require a 50% deposit on all custom equipment. Full payment of total amount of order, including shipping, must be made prior to the shipment of any Order.

We will arrange for shipment of the products to you. Please check the Ordering & Shipping page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. Some equipment on this website may require a freight shipment. Orders requiring a freight shipment will be paid in two payments – the first payment for the equipment total and the second payment for shipping costs. You will be contacted within 24 hours of order placement with an invoice and payment link for your shipping costs. Willow Way reserves the right to cancel an order should a customer refuse to pay shipping charges. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order. Title and risk of loss pass to you upon our transfer of the products to the carrier/delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

With international shipments, there is always the possibility of Brokerage fees, Customs fees, Duties, Taxes, Value Added Taxes (VAT), Goods and Services Tax (GST) and General Consumption Tax (GCT) etc. that may be assessed against a shipment. The tax type and tax rate will vary from one county to another. It is your responsibility to know and understand the taxes in the country you are having our products shipped to. Some countries will require that duties and taxes are paid prior to the release of the goods. Please be prepared to act quickly to avoid delays or incur storage fees. These fees are not included in your payments to Willow Way.

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

YOU AND WILLOW WAY ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

ANY CLAIM, DISPUTE OR CONTROVERSY WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

The arbitration will be administered by the American Arbitration Association (“AAA“) in accordance with the Consumer Arbitration Rules (the “AAA Rules“) then in effect, except as modified by the following The Federal Arbitration Act will govern the interpretation and enforcement of this section. The arbitration shall take place Indianapolis, Indiana and the arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability/validity of this arbitration provision, including any unconscionability challenge.

SoapEquipment.com reaches out to social media users to seek their permission to feature our favorite content on our site, social channels, and various promotional materials. You are reading this because we have requested your permission to use your social media content in this way.

If you choose to allow us to use your social media content (“User Generated Content”) by replying with the hashtag #shareSEQ, you agree to these Terms of Use. You will continue to own the User Content. You are giving us and our affiliates a non-exclusive license to use the User Content.

We reserve the right to alter these Terms of Use without advance notice by posting a revised Terms of Use. Accordingly, you should review the Terms of Use each time you grant permission or authorization to feature your User Content.

You hereby grant to SoapEquipment.com a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sublicensable right to use your User Generated Content including photos, text, graphics, audio, video, location information, comments, and other information from social media sites on our webpages and social media pages, in our promotional emails and advertisements, and in any and all other of our marketing, promotional and advertising materials.

You also understand that by granting us permission to use your User Content, you are at least 18 years of age, and release us and our affiliates, their employees and officers, and any third-party services that use your User Content from any and all claims, actions or proceedings of any kind, and from any and all damages, losses, costs, and expenses, including reasonable attorney’s fees and expenses relating to or arising out of the use of your User Content as contemplated by this license.

By providing your permission, you are affirming that you alone created or own the User Content and no one else has any rights to it or could claim they own it or that it infringes on the rights of others. Likewise, if there are people in the User Content other than yourself, you are also affirming they are over 18 and they know you are giving us permission to use the User Content, and have consented to it being used by us pursuant to this license.

If you don’t agree to these terms, we completely understand and no further action is required. We are thrilled to see Soapequipment.com as a part of your User Content and look forward to seeing any new materials you post as well.

Thanks again and please contact us at [email protected] if you have any questions.

Last updated: Feb 2, 2022