- Creative Solutions for the Handcrafted Bodycare Industry Your Competitive Edge

Contact Us | My Account | Wish List | View Cart | Catalog | Help 


Custom Manufacturing

Systems for the

Bodycare Industry



Lip Balm

Bath Bomb

We can help

Design your Complete System

Let Us Design Your Complete Soapmaking System



Our Business Hours

USA - Eastern Time Zone

Monday thru Friday

8:00AM - 4:00PM

Sign Up Today
for Our FREE
Newsletter & Mailing List

Visit Us On Our Blog & Twitter

Visit's Twitter Page!

Follow Me on Pinterest Gift Certificates

Great Gift

For any Occasion!


What Our Customers

Have To Say...

Need Printable Pages?

Click Here

Customer FeedBack

We Recycle!

We recycle everything we possibly can!


We Ship Worldwide

Serving Our Handcrafted Industry since 1996 - To over 145 Countries & Thousands of Cities (See List) - Frequently Asked Questions

Select a Category to view the associated Frequently Asked Questions


Bath Bomb Presses


Lip Balm and Pouring Trays


Shrink Wrap


Beginner Soap Makers Suggestions


Liquid Soap


Soap Making Tools and Accessories


Candle Wax Equipment


Loaf Soap Cutters


Soap Making Questions


Custom Single Mold, Shapes, Designs


Lye Tanks


Soap Molds & Liners


Drying Trays


Oil - Wax Tanks (Melters)


Soap Shaper




Pot Tippers & Pot Whippers


Soap Stampers




Professional Air Soap Cutter System


Soapmaker Software


General Information - Cutters, Molds, Liners


Professional Manual Soap Cutter System


Start Up Questions


General Questions






Hot Process Soap


Scales (General) - (Troubleshooting)




bullet Shipping

FAQ - Shipping

Shipping Costs...


Your shipping was more than I expected. What rates do you use?”


Thank you for contacting us. With the dramatic increase in on-line shopping these past few years, shoppers are increasingly looking for discounts on shipping.

Some on-line companies due to their volume of sales can afford to absorb some of the costs of shipping.

In reality, however, a lot of companies, mark up the cost of their products to make up for their low shipping costs. Someone, someplace, has to pay for each and every part of the cost of doing business if that company expects to stay in business.

Most large retailers who offer deep shipping discounts are doing so to attract customers (and it works).

Some retailers like Amazon and, as an example, that handle a large sales volume can truly afford to offer deeper discounts because they can demand (and receive) better shipping rates than smaller businesses.

You see, shipping rates are also based upon volume!

When comparing shipping costs, one must also be sure to compare “apples to apples”.

There are several components that make up a particular shipping quote. Some of these are commercial or residential, rural/ remote locations, size, weight and dimension of the package. If the weight is more than the shipper’s formula for the given size, then dimensional weight is applied. As example, this means that although the package may weigh 10 pounds, the shipping rate may be based upon 15 pounds. So even if you are in a commercial location, weight and size still matter.

All of these components are taken into consideration in the one shipping quote you receive.

We negotiate regularly with UPS and are successful at getting our rates reduced. The rates we offer take into consideration all of the factors above. We choose to show the true costs of doing business by not adding on anything extra to the cost of our equipment to make-up for a “reduced” shipping rate. This is also the fairest way to treat our customers. Some customers pick up their orders at our shop. We would not want them paying more for their equipment, as an example.

Comparing our company - a company that specializes in serving the handcrafted soap industry - to very large companies like Amazon is simply not fair. Amazon does not exist to serve one specific industry. We manufacture our equipment and we sell it directly to you, our customer. There is no way we can compete with their volume and there is no way we are going to inflate our prices to offer lower shipping.

Our mission is to serve the handcrafted soap industry and to offer the finest equipment available at the best price available. Shipping is what it is and there is nothing we can do to change it other than to keep building our business, increasing the volume of shipping to be able to continue to negotiate better rates and to continue to pass the true costs of shipping on. You can have us ship it to a different location if you wish – one that is commercial or one that is not rural, etc., if any of these factors apply to your particular situation.



What carriers do you usually use for overseas shipments?


We primarily use BAX, Menlo and Panalpina for large overseas shipments. We have established discount rates with all of these. For packages less than 20 or 30 pounds we use UPS, FedEx, and US Post.



Do you ship Internationally?


Yes, half of our business is International. We use all forms of shipping and can handle just about every customs problem and paperwork requirement imaginable. We can work with your customs agent if you have one or find one for you. We know what types of packaging materials that can be used and the most economical way to package and get it there. We have shipped everything from a single Pot Whipper to Australia to more than 2000 lbs in several crates to Africa.



Whom do you use for large packages within the Continental US and Canada, such as Air Soap Cutter™s, etc?


We use various motor freight companies, Yellow, Overnite; primarily R&L where we can. They provide free lift-gate service, our discounts are very good, and they are extremely reliable.



What is your cutoff time on orders.


Orders received after 10AM (ET) will be entered in the system on the Next Business Day.



Willow Way - Home Office

Sales, Design & Engineering

Phone: 765-530-0307

Click Here to Contact us

Home Office & Shipping Address:

520 W. Main St.

Hagerstown, IN 47346

Willow Way

Custom Large Production & Systems Sales

Phone: 870-429-8230

Click Here to Contact us

Company Phone Listings

General Sales Questions and Ordering:

765-530-0307 ext.101

Custom Large Production & Systems Sales:


Tech Support:

765-530-0307 ext.101


765-530-0307 ext.103

$30 minimum purchase (excluding shipping and tax)

USA - Office Hours: Eastern Time Zone - Monday thru Friday - 8:00AM - 4:00PM

Visit Us On Our Blog & Twitter

Visit's Twitter Page!

Follow Me on Pinterest



Shop with confidence knowing your data is secure.

We take the security of our customer data very seriously.


Customer Service


Warranty & Returns

Ordering Info

Contact Us - About Us


Currency Converter

On Site Consulting

Your Account

My Account

Wish List

View Cart


Privacy - Terms

Privacy Policy


What Are You Looking For?

Equipment Index

Soap Making Tools Index


Site Map

Conversion Charts

Custom Equipment

Systems & Design

SSL Volusion Secure Site    

PCI-CISP Certified

Willow Way - Founding Member

Willow Way Family of Web Sites

Copyright © 1996-2018 Willow Way. All rights reserved Worldwide

Use of this website signifies your agreement to the Terms of Use * All specials are for a limited time only. Offers cannot be combined with any other discount, offer, promotion or special incentive program and are not valid on: (a) prior purchases, (b) prior quotes or offers. Void where prohibited. Please visit the links above for more information including latest pricing, availability, and restrictions on each offer. Prices are in U.S. dollars (USD) $30 minimum purchase (excluding shipping and tax) . All prices and product availability subject to change without notice. Unless noted, prices do not include shipping and applicable sales taxes.

Please call or e-mail us with any questions or to place an order.