"The helpful people at Willow Way have gone out of their way to
assist us and equip our business with a custom plan to fit our
needs. Their attention to detail, amazing customer service, and
extensive experience in the industry are assets that set them
apart from the competition."
LR - Murphy, NC
Worth Every Penny!
made a custom lip balm filling tray for me and I could not be
happier with it! I was frustrated using those commonplace
50-tube trays to fill my lip balm tubes. The lip between the rim
of the tube and the surface of the filling tray was so large and
every time I pulled a tube out of the tray, the top layer of my
product would be stuck in the tray. This led to a few hours of
extra work scraping the tops of my tubes before capping them. I
hated making lip balm because of this! It was messy,
time-consuming and wasted a lot of product (i.e. wasted money
and time!). Then I found the Soap Equipment website and their
large lip balm filling trays. I thought the tray was expensive
but I was so tired of the old way of filling the tubes that I
purchased their large filling tray because they promised there
would be a minimum lip on the filled tube. They had me send them
some of the lip balm tubes I use to ensure an accurate fit. When
it turned out that my tubes did not fit their standard tray, I
had the option to buy a custom one. I baulked a bit at the price
but ordered it anyway. SO WORTH EVERY PENNY!! I made my money
back with the very first batch of lip balms that I made using
that tray because it was easier, less time-consuming and the
finished product came out perfectly! No extra scraping necessary
before capping. JOY!! Get yourself one of these trays Ė it will
change your manufacturing process if you are hand crafting your
DH - Collins, CO
As always, thanks for your help and valuable
insights. I truly appreciate the information and experience you
have shared with us to assist in our success. We are beginning
to set up and use the equipment. Your design and expertise in
fabricating is being admired by our friends and associates who
stop by to see our baby steps. I tell them we have mysteriously
found A. Einstein living in Indiana Ö and they believe it!
Brett - USA
Thank you again for taking back the wooden
When you recommended I contact Willow Way as an alternative I
had already found them and we were working on a proposal.
I also looked into the other company you suggested and found
that they only had one item which was not adequate for me and
which Willow Way has a better comparable item. So I would stick
with Willow Way if I were you.
The soap mold and cutter system I purchased from Willow Way
is everything I wanted it to be.
Ron Jonas at Willow Way consulted with me to determine a wet
cut bar size that will result in the cured bar size and weight
that I want.
When the mold and cutters arrived I was really surprised at
how small and compact they are for the quantity they produce.
The system works every bit as well as I expected.
Bars are easily and quickly cut to precisely the same
measurements every time.
For anyone wholesaling soap to retailers or who wants a
consistent professional looking bar, nothing less than this will
I'm sure many of your customers will appreciate being
informed of the advantages of professional mold and cutter
systems. I'm sure you can work out an affiliate arrangement with
Willow Way that will be a great benefit to both your businesses
and your customers.
Edward - USA
Just wanted to let you know that the cutter
worked perfectly!! The pour was actually a little more than you
calculated and I get an extra bar from each loaf. So the total
yield is 200 bars. Thanks for all of your help and I will be
calling you soon to order the frames for the other size bar that
Randy - USA
Hope you are well! I really am impressed with
your new website. Lots and lots of stuff that I am drooling
I wanted to ask you a question, back when I was
speaking to you when I first ordered my manual soap cutter
(which we love love love by the way), you had mentioned that you
make a lot of soap balls. Can I ask you how you grate up your
flakes? We use a cuisinart, but I'm guessing you use a meat
grinder? I would love to have a hint in this area since xmas is
coming and soap balls are a popular item for us.
Debbie - USA
Merry Christmas and Happy New Year!
I have some pictures of soaps that are ready for
sale. They look great! They are about 100g or 3.5oz which is
very nice and hard. I have made thousands of soaps and like you
said, itís efficient to make them. I enjoy soap making more and
more now. Thank you for sharing your experience with me and very
nice equipment. I am setting up a website and it will be up
shortly. Please feel free to give me some ideas on marketing
suggestions or comments.
I wish you and your family a wonderful new year
and health and happiness!
Jim - British Columbia
We really enjoy the molds and cutters we bought
from you. They are saving a tremendous amount of time and the
soap looks so much better.
Hope all is well.
Tim - USA
The soap stamper has arrived - I set it up in
two minutes flat, and very
quickly stamped a few bars of soap.
I can't believe what this adds to my product. I
really appreciate your craftsmanship. This device is worth every
single penny (actually, more!).
Thank you SO MUCH!
I'll pass the word re the quality of your
Dori - USA
Just to let you know our soap moulds arrived
safely today. We are very pleased with them; well built and
sturdy. Our import duty was only 1.7% better than expected.
So we will look forward to further business in
Bill - England
Oh, an here is some nice feedback for you:
I also want to say how pleased I am with the
Bath Bomb Press with the Mini-Ball mold and the custom stamp.
Congratulations on a job that was well done!
Victor - USA
The new molds arrived and we of course had to
test drive them right away. A bit of a trick getting the first
one together, but after that, they all went together in a snap
(literally). The size is PERFECT and I have not had to adjust my
batch size or my cutters. The soap used to come out of my old
wooden molds (now a bit out of square, and wider at the top than
at the bottom) ragged on the edges because of the plastic we
used to line the molds. The new block of soap is flawless,
looking like a brick of polished marble. We all oohed and aahed
over the first one out. They cut easily and the end pieces are
perfectly square and clean, ideal for using as samples or
stacking in a pile, tying with a ribbon and selling as tester
packs. The soap goes into gel quickly and Iím convinced the
plastic (Plexiglas?) material holds the heat in better. The
bricks are hard as a rock when they are unmolded two days after
pouring. We are totally amazed at the how hard the soap is so
We couldnít be more pleased with our investment
and wonder why we waited so long. It is going to make life so
much easier and soap so much more profitable. Thank you both for
getting me on the right track!
Scott - USA
I wanted to let you know that I figured out the
soapmakers software program.
It is the coolest thing ever!
Cory - USA
I just wanted to let you know how great our
equipment from you is. We really love it and are amazed how it
helps speed up our production times.
Thank you for such a great product. As we get
busier we will be ordering more molds.
Cory - USA
This is Hiroki
I hope you are well.
Thanks to your great soap making equipments, we
have made and sold our cold pressed handmade natural soap by our
own in Japan.
Yuzu (Japanese citrus) soap is very famous now.
I have a favor to ask you today.
We are out of paper for soap making (air cutter
We tried other papers too but yours were the
You gave us 2 kinds (size) paper for the air
I hope to hear from you soon.
Hiroki - Japan
I can't thank you enough for your patience and
I appreciate the extras too. I'd recommend your
co. in a New York minute.
Can't wait to get the equipment. (sending
balance this week)
Bridget - USA
Hello to every one just a small note to let you
know that I just got back in town to find my new bomb machine at
the school house....it is fantastic!!!! better than I even
imagine, can not thank you enough for your work on this project
it has definitely improve my product and increased my production
Bernardine - USA
We have been using the new press on a daily
basis and it has surely increased our bath bomb output. We had
to adjust our formula and technique a little, but it is working
just fine. Thank you for your effective design.
DuWayne - USA
My order arrived today in good shape, thanks.
Always a pleasure dealing with you (and you can
Ellinor - New Zealand
I found a good beam...thanks. Well, I think you
are dispelling another incorrect soap myth. I was told that you
had to use filtered water. You have cut down my manufacturing
time in more than half this week. I'm tracing with the pot
whipper in 10 minutes. I don't know why it took me so long to
figure this out :)
Wendy - USA
I have your press and absolutely can't do
without it. I am now wondering about the Mini-Rounds. Will it
work with my current press? Can you tell me approximately how
much they weight?
Hope all is well...
Cindy - USA
Couldn't agree more. I purchased the bath bomb
press and have been nothing but happy, happy. Good quality
equipment, and great customer service.
Cindy - USA
I'll be honest: I hadn't tried the press until
today. It came the day I was leaving on vacation (to New
Orleans) and we got back the end of last week, and the past days
have been crammed with work and family concerns. So...
I had to make skull fizzies today, and I made a
double batch of material so I could try half on the press. Wow!
I made the skull ones by hand (pack into molds, press with
fingers, add more material, press with a flat cup, tip out with
fingers crossed) and then tried the press. The material was
already drying (it's 90 here today) and has always been harder
to work with on the second round. Not so with the press. It took
me twice to figure out how much to put in the mold (packed
loosely, but not just poured in), but no problems tipping out
once the material was in at the right volume.
The only unexpected thing--which is likely
unavoidable--is the hole in the press foot, which made a little
round cylinder of excess material on the back of each bee. I
just knocked it off with my finger and smoothed the area prior
to turning it out.
I have them drying now and am looking forward to
comparing the density with my hand-pressed ones. I can already
tell they're quite superior, as the edges didn't crumble at all
when I tipped them out. The flexible area on the back seems
about the right thickness--as long as the mold is fully packed,
there's no depression from pressing it out. I love it! I can
hardly wait for my next order to come in so we can use it in
Thanks very much,
Rebekah - USA
I got everything unpacked, and moved into place.
Tomorrow I am going to work on putting it together. You can sure
be proud of that equipment! Man, has it evolved since the first
unit, which I always thought was great! Wow!
(Note: Talking about difference between the
first Air Cutters sold and those we make today. Barb bought our
very first Custom Air Cutter in "1997")
Barb - USA
WOW!!!! In this age, we all need a hero. You have become one for this ol'
grandmother. Believe me. I'll let you know how this scenario plays out.
It will go priority tomorrow. I have a face letter and copies of the
emails and the paid invoice you sent in the box. I'll keep you informed.
Thank you so much for not dropping the ball. I cannot tell you how much
I appreciate you
Fondly...Charlotte - USA
Got the stamp today. LOVE IT! Can't wait to try it out. If we ever
finish all these custom order soaps, we'll get to play. Can you send me
an invoice please?
Maggie - USA
Thanks for your quick response and your terrific customer service. I
knew you'd make it right! I'm definitely one of your most satisfied
customers and I'm looking forward to meeting Raye at the TX Soapmakers
convention in a couple of weekends. Will she have a soap stamper there
by any chance for me to look at? (hint hint)
Maggie - USA
I just wanted to drop you a note to let you know how much I love my new
trough soap mold. This mold is absolutely awesome, and is a major time
saver. We can now produce 4 loaves of soap in the time it used to take
us to make 1. We are also making good use of our soap shaper. It is a
pleasure to do business with someone that is knowledgeable in the
soapmaking industry. Thanks for the great quality products, and keep up
the good work. I am off to order another trough mold now!!
Judy - USA
The package was arrived a few days ago.
We did not try the extruder yet, but it seems work well.
Also I like the custom made feeling of the extruder and the shapers.
Thank you for your great work.
We are planning to introduce your Soap Cutter as I wrote previous mail.
I'll mail you again when we decide the specification and the other
Naoko - Japan
I just wanted to let you know how pleased we are with the soap equipment
you manufactured for us. We have made 6 batches and have learned some
things each time. Such as: which way to turn the handle to close the oil
heater, how thick to have the trace to pour the soap, and that the oil
heater does not cool down very fast!
The soft ware is an excellent tool.
The cutter works like a charm.
We are brainstorming to come up with a display rack to offer to stores.
Thank you very much for a job well done and making our work we enjoy so
much more enjoyable.
Ruth - USA
Just a note to let you know how much I appreciate your STELLAR customer
service and support. Your patience in helping me choose and set up a
system is greatly appreciated. You had awesome ideas for production
efficiency, always keeping future growth in mind. I was especially
appreciative of your efforts to save me money (Even trying to connect me
with another one of your customers who had an unused piece of your
equipment in her inventory!! A gift to both of us.) Your curious
engineering mind is an asset to all of your customers.
Our efficiency and productivity have gone through the roof. Not only
that, we love to play with our equipment. OK, admittedly we're a little
geeky to get so excited about spatulas, infrared thermometers, and pot
tippers, but we think they're loads of fun! Anyway, a million thanks and
continued success-you deserve it!
Jen - USA
All I can say Ron, is Thank You Thank You Thank You! And we'll take one
of the .15 oz. ovals as SOON as you get 'em done! So go ahead and charge
that one on this order and include shipping even if you split ship them!
We use the SKS white oval version for our Bug Balm Sticks. Yahoo!
Okay, so here's the card to use for the entire purchase and DO make us
THREE of the single row strips and just send two more trays! We need
only one more stainless steel spatula:-)
Donna - USA
Go Willow Way! We love you guys!
We received the lip balm tray and it is
wonderful!! Thank you so much for the extra work on it, we
really appreciate it!!
Thanks again for the 1st class service!
Debbie - USA
I just wanted to let you know that the new bottle filler we
from you earlier this year is doing its job well! I just did time
studies and the updated cost of labor for bottle filling has changed
from $.22 each to $.01 each! This along with the greater accuracy in the
amounts we put in the bottles has really helped our business.
Sandy - USA
Just to say that we picked up the heater Tuesday - very easy process at
Lyon. Have tested the heater the last few days and are very impressed
how long the wax is kept in liquid state. It has surpassed our
expectations and will help our business enormously.
Thanks for all your help in shipping it across.
Chrissie - France
I just wanted to let everybody know that I'm bringing my brand new
Willow Way Soap Stamper to the convention for display on the Strut Your
Stuff Table. I believe there'll be a money saving coupon in the goodie
bag for Willow Way equipment (is that right Raye?), so if you're in the
market for professional soapmaking equipment and accessories, you'll
want to take advantage of that before it expires.
This is not really an ad, but rather a testimonial from a satisfied
customer. I've had the good fortune of owning and using several pieces
of WW equipment and I can tell you one thing, their stuff is top notch
and the customer service is UNbeatable! Ron will bend over backwards to
help you get exactly what you need and his expert advice is invaluable.
Maggie - USA
I love my bathbomb maker from Willow way, it sure makes the job go
Janis - USA
Ok you guys, just had to tell you this. I just got off the phone with
Jonas from Willow Way. I gotta tell ya........he is THE nicest guy!
And I now have a FLAT sided tablet mold on the way to me.
Awesome company to do business with.
Pam - USA
What a wonderful blessing to do business with you again. I am so
thankful that I was able to get in contact with you and order more soap
making equipment. Throughout the years I have many times over been so
grateful for the molds and manual cutter that I purchased from you some
years back. They have made my work so much easier. I will recommend your
equipment to others whenever the opportunity arises. Thank you for
making and selling great equipment that even the "little" soapmaker can
Yvonne - USA
Yvonne bought our very first Manual Cutter in "1998"
Just wanted to say hello and thank you for the great cutter and molds!
We are so happy that we purchased them and they continue to work really
well. Hope all is well with you!
Lisa - USA
I just wanted to follow-up briefly and let you know that the soap I made
over the weekend (four batches with temps around 100-105) turned out
beautifully. Iím still outraged at all my wasted effort trying to follow
the instructions in that stupid book! I was getting very discouraged and
about ready to give up.
Thanks again for the advice. You got me soaping again!
Michele - USA
I just poured my c.p. soap into your soap mold. No leaks. The
construction of your mold compared to the one I bought on EBay...
You can't compare them. Your mold is 100% quality.
Kenneth - USA
Dear Mr. Ron: Thank you so much for the quick shipment of the soap
cutter. It works great! I appreciate your wanting to help me.
Barbara - USA
We got our pouring trays and like them very much!
Thanks for offering such great and affordable products! We will be purchasing more products from you soon!
Krisitna - USA
Thanks so much as always, for sharing your knowledge, time and advice.
You always make me feel confident in selecting and using new equipment.
Also, your products are of the highest quality and workmanship. You are
a pleasure to do business with!!! Thanks Again!
Your beveling tool arrived today....and it's great! It's soo much faster
and safer to use! And it gives a nicer look. Thank you so much for
sharing it with me! I love it!
Patrick - USA
First, I wanted to thank you, again, for spending time with me on the
phone the other day to help me with my bath bomb maker. That was SO nice
Secondly, I tried a different recipe (using baking soda,
citric acid, Epsom salt, and witch hazel) and I used my hand
mixer to mix. Although I used too much liquid in my recipe (my
bath bombs squished as they dried), the point is that it worked
WONDERFULLY in my bath bomb maker! All bombs (except the last
one, which by that time was practically hard!) came out
Like I said, because I over-wet my dry ingredients,
my bombs are a little flat on the bottom, but other than that,
less than 24 hours later, they're hard as rocks and (on the
tops!) perfectly rounded!
Thanks again!! I love my bath bomb
Judy - USA
Just wanted to tell you THANK YOU!!! I absolutely love the press, its
incredible (and makes perfect bombes).
If you ever need someone to
recommend it, give them my email address...the reality is people
would spend that money over time on those horrible plastic
molds....a great investment!!
Jodee - Canada
I didn't know that the soap stamper could also be a bath bomb press.
How very cool is that? Is it a brand new design or could we convert our
soap stamper to a bath bomb press if we wanted? (We don't make bath
bombs but ya never know.) We LOVE our soap stamper! I can't recommend it
enough! Worth every penny and then some.
Maggie - USA
Just to confirm that the press arrived this morning, even the young
women at the post office were excited! Although Adelaide has a
population of 1 million, and we are 15 minutes from the city centre, it
still has a community feel.
One of my staff dropped several boxes of
ingredients to my home and then we were invaded by 18 year olds,
friends of my daughter. I cooked dinner while we all
experimented with the various molds, seriously supervised by 21
year old son. We used our normal recipe. We use rose water and
orange blossom water instead of witch-hazel. It all worked
beautifully. We made pure cocoa butter, vanilla with Dutch
chocolate powder (very decadent), calendula petals with mandarin
& lemongrass, essential oil of rose geranium with rosewater,
touch of pink colour and tiny rose buds, spearmint and lavender
with some magnesium carbonate (great muscle soak!)
great fun and all the kids wrapped their various efforts and
took them home to their Mums. Many thanks for your quick
response and we are now ready for the maxi ball.
Sonya - Australia
Still having good success with the MaxiBall press. Wondering if you
have any suggestions as to what to use for drying racks? We're producing
about 200 bombs a day, and the blankets aren't working out so well
Steven - USA
Just a quick note to say how much I am enjoying my Soapmaker
software. It really is incredible. I've figured out ways to include
bottles and even labour into the mix so that I can accurately calculate
how much stuff costs to make. Yeah! Keep me posted on any upgrades.