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Willow Way LLC

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Serving Our Handcrafted Industry to over 145 Countries & Thousands of Cities since 1996 -

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Business Terms & Terms of Use

Willow Way, LLC, dba SoapEquipment.com

SoapEquipment.com® is a registered trademark owned by Willow Way, LLC.

Acceptance of Terms  |  Policy Change  |  Use of Materials Limitations  |  Accurate Information  |  Pricing  |  Design Change  |  Privacy Policy

Accounts and Security  |  No Unlawful or Prohibited Use  |  Cancelation and Merchandise Returns  |  Shipping and Delivery Policies

Returned Checks  |  Warranty Information  |  Legal Disputes  |  Indemnity  |  Purchase Conditions  |  Copyright and Trademarks
Charge Back Policy  |  Shopping Cart Agreement  |  Other

Acceptance of Terms

Welcome to the website (the "website") of Willow Way, LLC. ("Willow Way"). On this website, Willow Way makes available to you a wide range of information, products, downloads, documents, communications, files, text, graphics, publications, content, tools, social media links, resources, and services.

PLEASE READ THE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE OR ORDERING PRODUCTS.

By accessing and using this website in any way, including, without limitation, browsing the website, using any information, using any content, using any services, downloading any materials, and/or placing an order for products or services, you agree to and are bound by the terms of use described in this document ("Terms of Use"). If you do not agree to all of the terms and conditions contained in the terms of use, do not use this website in any manner. The Terms of Use are entered into by and between Willow Way and you. If you are using the website on behalf of your employer, you represent that you are authorized to accept these Terms of Use on your employer's behalf.

This Agreement as well as any additional Willow Way policies, together with all modifications thereto, constitute the complete and exclusive agreement between you and Willow Way concerning your use of Willow Way’s Products and Services, and supersede and govern all prior proposals, agreements, or other communications. By purchasing Willow Way’s Products or Services, You acknowledge that You have read, understand, and agree to be bound by all terms and conditions of this Agreement and any other policies or agreements made part of this Agreement by reference, as well as any new, different or additional terms, conditions or policies which Willow Way may establish from time to time, and any agreements that Willow Way is currently bound by or will be bound by in the future.

Complete Willow Way business terms consist of all the information contained on these pages:

http://soapequipment.com/terms

http://soapequipment.com/service

http://soapequipment.com/ordering

Policy Change

Willow Way reserves the right, at Willow Way's sole discretion, to change, modify, update, add, or remove portions of the Terms of Use at any time without notice to you. Please check these Terms of Use for changes. Your continued use of this website following the posting of changes to the Terms of Use will mean you accept those changes.

If you have purchased Services or Products from Willow Way, the term of this Agreement shall continue in full force and effect. This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed.

Use of Materials Limitations

All materials contained in the website are the copyrighted property of Willow Way, its subsidiaries, affiliated companies and/or third-party licensors. All trademarks, service marks, and trade names are proprietary to Willow Way, or its subsidiaries or affiliated companies and/or third-part licensors.

Unless otherwise specified, the materials and services on this website are for your personal and non-commercial use, and you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from the website without prior written permission from Willow Way.

Accurate Information

1) You agree that Willow Way shall not be bound by any statement of a general nature, which may be posted on Willow Way’s Web site or contained in Willow Way’s promotional materials. Willow Way may, at times, offer certain promotions with different charges and features. You agree that information on this site may contain technical, photographic, descriptive inaccuracies or typographical errors. Information, including product pricing, descriptions, functionality and availability, may be changed or updated without notice. Results on all equipment may vary depending on substance being used, the amount of material being used and/or dispensed, operator proficiency, operator assembly, humidity, elevation of the product, product attachments, electrical power supplied to unit, and altitude.

2) The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Willow Way makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or it’s Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, or may not meet your needs and requirements.

3) Additionally, a possibility exists, that unauthorized additions, deletions, and alterations could be made by third parties to the site materials. Although Willow Way tries to ensure the integrity and the accurateness of the site materials, it makes no guarantees about their correctness or accuracy. Therefore, you agree that before relying on any representation made on the website or in printed materials that you will check with Willow Way to ensure that the information you are relying upon is correct.

Pricing

Prices, discounts, delivery and designs are subject to change without notice.

Design Change

Willow Way is dedicated to development and product improvement, and Willow Way reserves the right to modify product specifications, designs and materials without prior notice and without incurring any obligations or liabilities.

Privacy Policy

Information Collection and Use

SoapEquipment.com & Willow Way, LLC is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.

Registration

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important SoapEquipment.com & Willow Way, LLC services such as automated order status updates via e-mail.

Order

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

Cookies

We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The SoapEquipment.com & Willow Way, LLC shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, SoapEquipment.com & Willow Way, LLC will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party.

Sharing

We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

UPS Corporate Headquarters

55 Glenlake Parkway, NE

Atlanta , GA 30328

United States

www.ups.com

US Postal Service Headquarters

475 L'Enfant Plaza, SW

Washington DC

1-800-ASK-USPS

www.usps.com

FedEx Corporation

942 South Shady Grove Road

Memphis, TN 38120

1-800-GO-FEDEX

www.fedex.com

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Testimonials

The testimonials section of the SoapEquipment.com & Willow Way, LLC website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by SoapEquipment.com & Willow Way, LLC. SoapEquipment.com & Willow Way, LLC reserves the right to post or remove any testimonial at its discretion.

By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.

Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.

Children

SoapEquipment.com & Willow Way, LLC does not sell products for purchase by children. If you are under the age of 18, you may only use SoapEquipment.com & Willow Way, LLC in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. SoapEquipment.com & Willow Way, LLC is committed to protecting the welfare and privacy of children.

Links

This website contains links to other sites. Please be aware that SoapEquipment.com & Willow Way, LLC is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security

SoapEquipment.com & Willow Way, LLC takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. SoapEquipment.com & Willow Way, LLC uses the most advanced form of SSL software available: 128-bit encryption by Authorize.Net.

Access to all of our users' information is restricted. SoapEquipment.com & Willow Way, LLC operates in a secured and locked facility that requires all employees to check in. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Your financial information is removed upon completion of your order.

All SoapEquipment.com & Willow Way, LLC servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection.

All employees are kept up-to-date on our security and privacy practices. Every quarter, in addition to any time a new policy is added, SoapEquipment.com & Willow Way, LLC employees are notified and/or reminded about the importance we of privacy and what they can do to ensure that customers' information remains protected at all times.

If you have any questions or concerns about SoapEquipment.com & Willow Way, LLC's security practices, you can send us an email at service@SoapEquipment.com.

Special Offers

Our special offers are sent only to customers who grant SoapEquipment.com & Willow Way, LLC permission to send them such information.

To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or SoapEquipment.com & Willow Way, LLC news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.

Correction/Updating/Reviewing Personal Information

Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our Help section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.

Choice/Opt-out

For customers who wish to opt-out and stop receiving SoapEquipment.com & Willow Way, LLC special offers and related news, SoapEquipment.com & Willow Way, LLC provides several ways to do so.. You, may use the link provided in all SoapEquipment.com & Willow Way, LLC communications to automatically unsubscribe.

Accounts and Security

If any of the services on the website requires you to open an account, you must complete the registration process by providing us with true, current, complete and accurate information as prompted by the applicable registration form, and you will maintain and promptly update such information to keep it true, current, complete and accurate. You also will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Willow Way immediately of any unauthorized use of your account or any other breach of security. Willow Way will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Willow Way or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder. You acknowledge and agree that certain services may provide password-restricted access to customer information such as names and certain terms of your contracts. By using this website and registering for such services, you consent to Willow Way's display of such information via the services and accept all risks of unauthorized access to such information. If you provide any information that is false, inaccurate, out of date, or incomplete, or Willow Way have reasonable grounds to suspect that such information is false, inaccurate, not current, or incomplete, Willow Way may suspend or terminate your account and refuse any and all current or future use of the services or any portion thereof. You are responsible for all costs and charges, including without limitation, phone charges and telecommunications equipment, which you incur in order to use the services.

No Unlawful or Prohibited Use

As a condition of your use of the website, you will not use the website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the services in any manner that could damage, disable, overburden, or impair any Willow Way server, or the networks connected to any Willow Way server, or interfere with any other party's use and enjoyment of the website. You may not attempt to gain unauthorized access to services, materials, other accounts, computer systems or networks connected to any Willow Way server or to the website, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the website.

Cancelation and Merchandise Returns

Cancelation:

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Order cancellation must be received within 12 - 24 hours of placing order.

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Cancellation is not guaranteed until you receive an email confirming cancellation of your order.

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Once an order has been entered into the processing system it cannot be changed and/or canceled.

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The deposit on custom equipment is nonrefundable once design work on the piece or project has begun.

Returns:

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“RETURNS MUST BE AUTHORIZED”. Our obligation is to repair a faulty product, offer tech support in the use of a product. Saying, it is just not wanted anymore, you are not happy with it or do not want it because it requires a repair which is covered under warranty is not acceptable grounds for a return without a Restocking Charge.”

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Before contemplating a Return, understand the nature of what it is you are having difficulty with. The equipment sold on this site is dedicated to manufacturing, and requires the use of products made by other companies to create an end product. It also requires a formulation created and put together by you to produce a product. For Example; a Lip Balm Tray, will require a tube of some sort. If the manufacturer of that tube makes a mistake in their product then that product will likely have a problem working with your tray. If the Citric Acid you purchased is old and has sat in your suppliers warehouse for months, and has soaked up moisture, you will have to change your methods in using your Bath Bomb Press or exchange the Citric Acid.

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Understand that our products have been used time and again, by hundreds of customers. We can make errors in producing a product, just as manufacturers of autos, TVs, refrigerators, etc. but these products are not making something that requires your formulation to work, and raw products to produce an end use. You are a manufacturer, and are now using equipment that requires patience, diligence, discipline and a desire to learn. It is no different than a carpenter acquiring the skill to use a power saw, safely and efficiently or an aspiring chef learning to cook. It does take time.

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Fill out a Return Request Form...

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or Please fax Return Request to, 765-458-6571 or email to sales@soapequipment.com

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The Return request form must be received within 10 days of delivery, in order to obtain a Return Authorization Number and return instructions.

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We will not credit shipping costs for the Returned Merchandise, You must pay shipping to us.

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If approved for return, and the merchandise is Un-USED; it is subject to a 25% restocking charge ($10.00 minimum). Any product that came in a Factory sealed carton or box that has been opened is considered USED.

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If approved for return and the merchandise is USED; it is subject to a 50% restocking and refurbishing charge.

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Once the merchandise has been received and inspected, we will notify you by e-mail or fax, the amount of Store Credit.

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Items showing signs of misuse or consumer abuse will not be accepted for return or store credit, and will be returned to customer. Customer must pay cost of shipping.

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If an item is defective, the manufacturer of the item will either repair or replace the defective item under their warranty. Any misuse such as using, installing the product incorrectly or any damage caused by customer voids manufacturer's warranty.

We build and sell our equipment with pride, in its quality, and in its ability to serve you, our customer. We are not a discounter or department store that expects returns. If you do not agree with the terms above, please do not submit your order.

This policy does not apply to custom equipment, which is not returnable.

IMPORTANT - Please make sure your computer meets the requirements before ordering SoapMaker Software- NO REFUNDS ON SOFTWARE

Shipping and Delivery Policies

Unless noted, prices do not include shipping and any applicable sales taxes, customs, duties or any other import fees which may be due.

Due to the nature of our equipment, its (size, weight and custom specifications), we will in most cases contact you (for custom orders) as to the best way to ship your order and options you might take to reduce shipping costs. In every case we will do all we can to reduce this cost and to get your equipment to you as quickly as possible.

At Willow Way, LLC (SoapEquipment.com) we strive to ship our quality products to you, using the most economical and efficient way possible.

Getting your order to you quickly and safely is our first priority.

Orders received after 10AM (ET) will be entered in the system on the Next Business Day.

Shipping Department Contact Information:

Willow Way LLC, 12873 WE Oler Road, Hagerstown, IN 47346

Attn: Shipping Department

Phone: 765-886-4642 | E-Mail: brandy@soapequipment.com

General Delivery Policy (small package):

We mainly ship by UPS but we have the ability to ship via, other carriers (At customer’s request). HOWEVER, some carrier’s shipments are not easily traceable. Therefore, if the BUYER chooses a company different than our standard carrier, the BUYER is responsible for the shipment, once it leaves our warehouse. By use of this site, customers authorize UPS to leave a package at the destination delivery address, without obtaining a signature; if the UPS driver deems the location to be safe. Customers, who are not able to locate the package that is claimed as delivered, must follow the instructions for filing a claim listed below under the heading "Incorrect Delivery and Lost Package Claims."

IMPORTANT:

Shopping cart orders are calculated using UPS. Once your order is paid and submitted in the shopping cart we cannot change the shipping method without charging a minimum of $15 and could be more depending on credit card changes and reprocessing your order. If you want to change the shipping method to something other than UPS, either call us or proceed with your cart order as follows... Select NONE under payment options and tell us what method of shipping you prefer in the comments section and then continue to process your order. We will contact you with shipping charges and payment information. Note: (We mainly ship by UPS but we have the ability to ship via, other carriers (At customer’s request). HOWEVER, some carrier’s shipments are not easily traceable. Therefore, if the BUYER chooses a company different than our standard carrier, the BUYER is responsible for the shipment, once it leaves our warehouse).

Refused Shipments:

A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Reasons for Refusal are obvious damage to the contents of the package. This can occur, whether it was shipped through UPS, USPS, DB Schenker or one of our other carriers. Customers who refuse delivery for obvious damage or for any other reason must contact Willow Way LLC Shipping Department immediately. Depending upon the situation, the customer may be assessed a fee to cover return shipping and other administrative and labor charges. This cost may be passed along to the customer in the form of a deduction from the total store credit due to the customer. In addition, refused shipments may be considered an “Unauthorized Return” and subject to the policies thereof.

Return Shipping Charges

Willow Way LLC may provide a UPS Return Pick Up, depending on the reason a return is requested. If shipping any other way, please contact Willow Way LLC Shipping Department at 765-886-4642 or brandy@soapequipment.com for other arrangements. Customer is responsible for all shipping fees in the event of an unauthorized (No RMA) return.

Warranty Information

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Products manufactured by Willow Way, LLC, are warranted for one (1) year (parts & labor), to be free from defects in material and workmanship under normal use, commencing from the date of delivery to customer.

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All Willow Way warranties apply to the customer or Original Owner (the individual or company who purchased the product) and are Non Transferable.

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Willow Way will pay shipping for 90 days from date of delivery to and from the purchasers address for Warranty Returns for equipment and products manufactured by Willow Way, LLC.

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Restrictions. The above warranty does not apply if the Product

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a) has been altered, except by Willow Way or its authorized representative,

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b) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Willow Way,

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c) has been subjected to abnormal physical or electrical stress, abnormal environmental conditions, misuse, negligence, or accident.

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Warranty repair and/or replacement: You must first contact customer service and receive an RMA if we determine that your equipment needs to be returned to us.

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Some products might only need a part removed and only that part returned. This will require you to disassemble and re-assemble the part or parts (instructions will be provided).

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Wire breakage is not included in the warranty; extra wire is supplied with each soap cutter.

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If we determine that the failure was due to negligence, abuse or misuse, the customer becomes fully responsible for shipping, parts and labor for that part of the failed condition.

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We are not responsible for loss of, time, materials or labor costs in any way.

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We cannot send out a replacement before receiving your defective equipment and inspecting it to determine if it needs repaired or replaced. In some cases we can send out the replacement immediately once you have provided a valid credit card and signed an authorization form. Once the defective item is received we will issue a credit to your card.

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Prior to shipping back any parts or equipment please contact us for return authorization and complete instructions.

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Products not manufactured by Willow Way will be covered by the original manufacturer’s warranty. In general, body care and soap manufacturing equipment such as Soap Cutters, Soap Molds, Soap Oil - Candle Wax Heaters, Soap Stampers, Bath Bombs, are products manufactured by Willow Way LLC.

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If in doubt when purchasing, as to which products are not manufactured by Willow Way, please contact us.

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We reserve the right to make changes without prior written notice.

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Customer's sole and exclusive remedy and the entire liability of Willow Way, LLC under this warranty will be, at Willow Way’s or its service center's option: (1) shipment of a replacement part within the warranty period or (2) an RMA to return the item to Willow Way. Willow Way replacement parts used in product replacement may be new or equivalent to new. Willow Way’s obligations hereunder are conditioned upon the return of affected product in accordance with Willow Way’s or its service center's then-current Return Material Authorization (RMA) procedures.

Legal Disputes

You understand and agree that this agreement shall be deemed entered into in Wayne County, the State of INDIANA, USA. These Terms and Conditions of Sale and all dealings between Willow Way and You and/or recipient of goods and/or the appointed representatives acting on behalf of the Purchaser and/or recipient shall be governed by, construed and enforced in accordance with the laws of Wayne County, the State of INDIANA. You agree that the laws and judicial decisions of Wayne County, INDIANA, shall be used to determine the validity, construction, interpretation and legal effect of this Agreement. You agree that any action relating to or arising out of this Agreement shall be brought in the courts of Wayne County, INDIANA. You agree to waive the right to trial by jury in any proceeding that takes place relating to or arising out of this Agreement. You understand and agree that Willow Way is a corporation organized and incorporated under the laws of INDIANA State, is located in the State of INDIANA, Wayne County and Conducts no direct business in any other states and does not market its products or services directly or indirectly to any other states. You understand and agree that the phone numbers listed and Cities are for the dialing convenience of customers and in no way represent Willow Way having any relationship or nexus whatsoever within any other state except the State of INDIANA. You understand and agree that Willow Way may also from time to time have items shipped by a 3rd party vendor located outside the State of INDIANA and again this does not constitute having any relationship or nexus whatsoever within any other state except the State of INDIANA. You consent and agree that the jurisdiction and venue for such proceeding shall lie exclusively with Wayne County and you irrevocably consent to the jurisdiction of such courts. If you disagree with any aspect of this provision or any of the terms of this website, then please leave the site immediately and do not order any products.

Indemnity

You agree to defend, indemnify and hold harmless Willow Way and its contractors, agents, employees, officers, directors, shareholders, and affiliates from any loss, liability, damages or expense, including reasonable attorneys' fees, resulting from any third party claim, action, proceeding or demand related to You (including Your agents, affiliates, or anyone using Your product or services from Willow Way whether or not on Your behalf, and whether or not with Your permission) or Your use of the Products or Services You purchased from Willow Way or Your breach of this Agreement or incorporated agreements and policies. In addition, You agree to indemnify and hold Willow Way harmless from any loss, liability, damages or expense, including reasonable attorneys' fees, arising with respect to any third party claims for personal injury (or death), property damage or other loss which claims are based upon, including but not limited to defective design, defective equipment, defective material, defective workmanship, any breach of any representation or warranty provided herein, any negligence or willful misconduct by You, or any allegation that You infringe on a third person's copyright, trademark or proprietary or intellectual property right, or misappropriates a third person's trade secrets. This indemnification is in addition to any indemnification required of You elsewhere. You represent that any liability insurance policies, which you may have, provide that subrogation rights against suppliers such as Willow Way are waived. Should Willow Way be notified of a pending law suit, or receive notice of the filing of a law suit, Willow Way may seek a written confirmation from You concerning Your obligation to indemnify Willow Way. Your timely failure to provide such a confirmation may be considered a breach of this agreement. You agree that Willow Way shall have the right to participate in the defense of any such claim through counsel of its own choosing. You agree to notify Willow Way of any such claim promptly in writing and to allow Willow Way to control the proceedings. You agree to cooperate fully with Willow Way during such proceedings.

Purchase Conditions

Placing Orders

When placing orders with Willow Way you agree to all of or terms and policies and authorize us to collect payment in the manner you specify when placing your order.

Orders can be placed and paid for utilizing numerous methods.

By ordering, you declare that you have read, understand and Accept Willow Way LLC’s business terms, including but not limited to, the policies included in this Terms of Use and all on our website.

Ordering:

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Shopping Cart

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Phone

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Fax

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Mail

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CUSTOM EQUIPMENT: The deposit on custom equipment is Nonrefundable once design work on the piece or project has begun. We require a 50% deposit on all custom equipment. Full payment of total amount of order, including shipping, must be made prior to the shipment of any Order.

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TERMS OF PURCHASE SoapMakingKit

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Sodium Hydroxide (lye) is a highly reactive substance and may be harmful or fatal if misused either accidentally or intentionally. Use the same good sense that you would, if using gasoline or boiling water…be careful. By purchasing this product, I state that:

1. I am a legal adult above the age of 18 years.

2. I will not use this product for illegal use.

3. This kit is intended and sold for hobby or household use only. I understand any and all hazards associated with usage of these products.

4. I, the purchaser, agree to be completely and solely responsible for any and all harm to persons or property associated with usage of these products and I take full responsibility for myself and any person who may come in contact with these products.

5. In addition, I hereby do not hold Willow Way LLC, d/b/a soapequipment.com, their employees, representatives or owners responsible for any injuries, damage or misuse that results from the usage of these products. We strongly recommend watching the supplied soapmaking video prior to using the kit. Note: All ingredients are pre-measured. No mixing (with exception of mixing the included ingredients together) or addition of any kind is necessary

Payment Methods:

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Credit Card

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Debit Card

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ACH

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Wire Transfer

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Company Check

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PayPal

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Leasing Options

Copyright and Trademarks

INTELLECTUAL PROPERTY:

You understand and agree that Willow Way or its licensor holds all rights, title and interest in all Products and Services and all intellectual property, including other rights related to intangible property, unless otherwise indicated. You acknowledge that no title or interest in such Intellectual Property Rights is being transferred to you and you agree to make no claim of interest in any such Services or Products.

As a visitor, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only or to order products, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ©2013 Willow Way, LLC. All rights reserved.

You understand and agree that any and all product information, customer information, and marketing information are Trade Secrets and deemed trade secrets and are not required to be disclosed by Willow Way.

You understand and agree that all content and materials contained in this Agreement, other policies, the Willow Way Web site, and any affiliated Web sites, are protected by the various copyright, patent, trademark, service mark and trade secret laws of the United States, as well as any other applicable proprietary rights and laws, and that Willow Way or its licensor expressly reserves its rights in and to all such content and materials. You further understand and agree that you are prohibited from using, in any manner whatsoever, any of the content or materials described above without the express written permission of Willow Way or its licensor. No license or right under any copyright, patent, trademark, service mark or other proprietary right or license is granted to you or conferred upon you by this Agreement or otherwise.

PATENT RIGHTS: To the extent that Willow Way develops a new process while designing a new product for you, the rights to the new process and/or product including patent rights shall remain with Willow Way.

PATENT INDEMNITY: To the extent that items delivered hereunder are manufactured pursuant to detailed designs furnished by You to Willow Way, then You agree to indemnity Willow Way and hold Willow Way harmless from all legal expenses which may be incurred, as well as all damages and costs which may be finally assessed against Willow Way in any action for infringement. Willow Way agrees to promptly inform you of any claim for liability made against Willow Way with respect to such items and Willow Way agrees to cooperate with you in every way reasonably available to facilitate the defense against such claim.

COPYRIGHT. The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Willow Way. The collective work includes works that are licensed to Willow Way. Copyright 2013, Willow Way all rights reserved. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Willow Way or purchasing Willow Way products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Willow Way. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Willow Way. You further agree not to change or delete any proprietary notices from materials downloaded from the site. All content appearing on this Web site is the property of Willow Way, LLC. DBA SoapEquipment.com Copyright © 1996-2013. All rights reserved.

Third-Party LINKS

In an attempt to provide increased value to our visitors, Willow Way may link to sites operated by third parties. However, even if the third party is affiliated with Willow Way, Willow Way has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Willow Way. These linked sites are only for your convenience and therefore you access them at your own risk.

Chargeback Policy

In every case Willow Way, LLC will follow to the letter our policies. If there is a charge back made by the customer it will be considered fraud and will be treated as such.

1. The charge that will appear on your credit card statement will be "Willow Way". If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $150.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase.

2. Willow Way does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

3. Willow Way considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous charge backs not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore:

4. You agree that if you, the buyer, choose to do business with Willow Way, and you file a charge back with your credit card company, and you do not win the charge back argument, you agree to pay us $150 for our time responding to the matter. You, the buyer authorize us to charge this amount to your credit card. If this charge is rejected, Willow Way will pursue legal action to recoup losses for our time associated with responding to the charge back in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.

5. In the event that you win the charge back with your credit card company and we have provided the product or service in question Willow Way will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years.

6. Note: The customer must attempt to resolve all issues with our Customer Service Center by calling 765-886-4640 or contacting us at http://www.soapequipment.com/contact before attempting a chargeback. NO EXCEPTIONS!

Other

Discounts

From time to time we offer specials and sales through different types of media including our own sites.

We normally will provide you with a discount code that you either use in the shopping cart or mention when you call in with your order.

Discounts, Using the Shopping Cart:

The special code MUST be entered into the shopping cart during checkout. We will not change or add the discount once the order has been placed, this is very time consuming and costly and requires many steps in accounting, credit card authorization and verification. We do not keep credit card information in Shopping Cart transactions.

Special Member Discounts, with no Discount Code:

These must be over $50 to qualify and do not apply to all products. Please call or email your order. You may enter your order in the Shopping Cart and when you get to "Payment Method" under "Step 4" in the cart, select "NONE". This will send your order to us. Someone will contact you as soon as possible.

Please note in comments that you are applying for a discount.

Please Note:

We do not have a minimum order amount for regular orders, just when using a Special Discount.

Shopping Cart Agreement

When placing an order through our shopping cart you must also agree to these additional terms.

I authorize Willow Way LLC to charge me for the above total and that the name and personal information provided on this form are true and correct.

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By ordering, I further declare that I have read, understand and Accept Willow Way LLC’s business terms, including but not limited to, the following policies:

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Willow Way business terms can be viewed at:

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http://soapequipment.com/terms

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http://soapequipment.com/service

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http://soapequipment.com/ordering

*** CUSTOM EQUIPMENT ***

The deposit on custom equipment is nonrefundable once design work on the piece or project has begun. We require a 50% deposit on all custom equipment. Full payment of total amount of order, including shipping, must be made prior to the shipment of any Order.

*** You should immediately report any losses, shortages or damage to the delivery person.

*** Call, fax or email us, with details as to the extent of damage. Save damaged goods, cartons and packaging materials until the claim is settled. There are no returns; except for replacement due to shipping damage or order filling error.

*** Policy Change: We reserve the right to change any of our policies at anytime without prior notice

*** MERCHANDISE RETURNS - ORDER CHANGES & CANCELLATIONS ***

*** RETURNS MUST BE AUTHORIZED. Our obligation is to repair a faulty product, offer tech support in the use of a product. Saying, it is just not wanted anymore, you are not happy with it or do not want it because it requires a repair which is covered under warranty is not acceptable grounds for a return without a Restocking Charge. If you want to return a piece of merchandise for a credit, you must first receive an RMA (Returned Merchandise Number) from us. Please call 765-886-4640.

We will not credit shipping costs for the Returned Merchandise.

*** If approved for return and merchandise is Un-USED; it is subject to a minimum of 25% restocking charge ($10.00 minimum).

*** If approved for return and merchandise is USED; it is subject to a minimum of 50% restocking and refurbishing charge.

*** Once the merchandise has been received and inspected, we will notify you by e-mail or fax the amount of credit. Credit will be paid by check or store credit.

*** The deposit on custom equipment is nonrefundable once design work on the piece or project has begun.

*** Order Changes or Cancellation

*** We pride ourselves in shipping orders out as quickly as possible.

*** Once an order has been entered into the processing system it cannot be changed and/or canceled.

*** In the event that you would need to cancel your order,while it is still in transit, and after it has been shipped, you will be charged for the shipping to you and back to us plus a small restocking fee. If we cannot catch the shipment in time to turn it around, then this will become an RMA matter, and fall under the “RETURNS MUST BE AUTHORIZED” section.

Orders $100 or less - $10 fee

Orders over $100 - 15% fee

This policy does not apply to custom equipment, which is not returnable...

*** General Delivery Policy (small package) ***

We mainly ship by UPS but we have the ability to ship via, other carriers (At customer’s request). HOWEVER, some carrier’s shipments are not easily traceable. Therefore, if the BUYER chooses a company different than our standard carrier, the BUYER is responsible for the shipment, once it leaves our warehouse.

By use of this site, customers authorize UPS to leave a package at the destination delivery address, without obtaining a signature; if the UPS driver deems the location to be safe. Customers who are not able to locate the package that is claimed as delivered, must follow the instructions for filing a claim listed below under the heading "Incorrect Delivery and Lost Package Claims."

IMPORTANT:

Shopping cart orders are calculated using UPS. Once your order is paid and submitted in the shopping cart we cannot change the shipping method without charging a minimum of $15 and could be more depending on credit card changes and reprocessing your order. If you want to change the shipping method to something other than UPS, either call us or proceed with your cart order as follows... Select NONE under payment options and tell us what method of shipping you prefer in the comments section, then continue to process your order. We will contact you with shipping charges and payment information. Note: (We mainly ship by UPS but we have the ability to ship via, other carriers (At customer’s request). HOWEVER, some carrier’s shipments are not easily traceable. Therefore, if the BUYER chooses a company different than our standard carrier, the BUYER is responsible for the shipment, once it leaves our warehouse).

*** Refunds ***

If a refund is approved, we reserve the right to issue store credit in the form of a Gift Certificate.

*** Gift Certificates: gift certificates are not refundable for cash, non-returnable.

*** Warranty repair and/or replacement ***

You must first contact customer service and receive an RMA if we determine that your equipment needs returned to us.

We cannot send out a replacement before receiving your defective equipment and inspecting it to determine if it needs repaired or replaced.

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Willow Way LLC - Home Office

12873 W E Oler Road

Hagerstown, IN 47346

Sales, Design & Engineering

Phone: 765-886-4640  |  Fax: 765-886-4644

Click Here to Contact us

Willow Way LLC - Arkansas Office

Sales and

Customer Service

Phone: 870-429-8230

Click Here to Contact us

Willow Way LLC - Richmond Office

Richmond, Indiana

Web Design and

Marketing

Click Here to Contact us

 

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Copyright © 1996-2014 Willow Way, LLC. All rights reserved Worldwide

Use of this website signifies your agreement to the Terms of Use * All specials are for a limited time only. Offers cannot be combined with any other discount, offer, promotion or special incentive program and are not valid on: (a) prior purchases, (b) prior quotes or offers. Void where prohibited. Please visit the links above for more information including latest pricing, availability, and restrictions on each offer. Prices are in U.S. dollars (USD). All prices and product availability subject to change without notice. Unless noted, prices do not include shipping and applicable sales taxes.

Please call or e-mail us with any questions or to place an order.

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