Our obligation is to repair a faulty
product, offer tech support in the
use of a product. Saying, it is just
not wanted anymore, you are not
happy with it or do not want it
because it requires a repair which
is covered under warranty is not
acceptable grounds for a return
without a Restocking Charge.”
The Return request form must be received
within 10 days from delivery, in order
to obtain a Return Authorization Number
and return instructions.
We will not credit shipping costs for the
Returned Merchandise, and you must pay
shipping to us.
If approved for return, and the merchandise
is Un-USED; it is subject to a minimum of
20% restocking charge. Any
product that came in a Factory sealed carton
or box that has been opened, is considered
approved for return and the merchandise is USED;
it is subject to a minimum of a, 20% restocking
and refurbishing charge.
the merchandise has been received and inspected
we will notify you by e-mail or fax, the amount
of Store Credit.
showing signs of misuse or consumer abuse will not
be accepted for return or store credit, and will be
returned to customer. Customer must pay cost of
item is defective, the manufacturer of the item will
either repair or replace the defective item under
their warranty. Any misuse such as using, installing
the product incorrectly or any damage caused by
customer voids manufacturer's warranty.
We build and
sell our equipment with pride, in its quality, and in
its ability to serve you, our customer. We are not a
discounter or department store that expects returns. If
you do not agree with the terms above, please do not
submit your order.
This policy does
not apply to custom equipment, which is not returnable.
IMPORTANT - Please
make sure your computer meets the requirements before ordering
SoapMaker Software- NO REFUNDS ON SOFTWARE
The more information
you provide us, the quicker and more accurately we can respond
to your request.
By submitting this RMA Request Form, you agree to the terms
below as well as any additional terms and conditions on our
website. Ordering Info -
Customer Service -
Terms. The more information you
provide us, the quicker and more accurately we can respond
to your request.
Please call, write or e-mail us at the following
Willow Way LLC - Home Office
520 W. Main St.
Hagerstown, IN 47346
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* All specials are for a limited time only. Offers cannot be
combined with any other discount, offer, promotion or special
incentive program and are not valid on: (a) prior purchases, (b)
prior quotes or offers. Void where prohibited. Please
visit the links above for more information including latest pricing,
availability, and restrictions on each offer. Prices are in U.S. dollars (USD)
$30 minimum purchase (excluding shipping and tax) . All prices and product
availability subject to change without notice. Unless noted, prices
do not include shipping and applicable sales taxes.
Please call or e-mail us with any questions or to place an order.